Our Philosophy

All Service Users have the right to expect the following from Premier Care Services:

To have care provided in accordance with the agreed care plan, by staff whose education, experience, training and attitudes make them suitable for such a role, and who will provide care in a friendly, appropriate and respectful manner.
To be treated as an individual to make decisions on matters which affect them, and to participate, as fully as possible (with the help of a friend or relative if desired), in drawing up a care plan, reviewing it and agreeing to any changes.
To be involved in the selection of care workers assigned, and to reject a care worker if there are good grounds for doing so.
Privacy in relation to their personal affairs and belongings and to respect of the care which is provided, their personal circumstances, financial, domestic or family matters.
Health and social care staff, and carers must aim to respect, promote and maintain the privacy, dignity and independence of people with dementia at all times.
To be listened to at all times and to have their thoughts, opinions and attitudes respected and considered.
To be respected and never to be put in a situation where they are likely to feel demeaned.
To have access to friends, relatives, religious leaders etc and to be assisted where necessary, in making arrangments.

To be encouraged to be as independent as possible, to have freedom of movement, to be allowed to take risks and to live a lifestyle which is, as far as possible, geared to their personal choice and preferance.
Not to be discriminated against for any reason for example, race, age, colour, religion, disability, sexual orientation, physical and financial circumstances.
All those involved in the care, treatment and support of the person who uses services:
- Co-operate with the planning and provision of care, treatment and supportHave documents plan of the care available to them
- Have relevant information about the person who uses services available, where it has a direct bearing on the quality and safety of care, treatment and support being delivered.
- Record the key points of the care, treatment and support they have given
- Enable relevant information to be accessed in time to ensure that the needs of the person who uses services continue to be met.
People who use our services are protected from abuse, or the risk of abuse and their human rights are respected and upheld.